Teleselling

Thanks to a long experience in the sector, Microsite call centers are specialized in selling contracts by telephone or tele-selling. After the phase of start up, during which the company has supported the trade networks of its customers, today Microsite has become a successful and renown call center, the pivotal direct tele-selling network for big national and international companies.

The personnel at Microsite is specialized and purposely trained to manage all the phases of the telephone communication: 

• They know how to gain the trust of their interlocutor in a few seconds, by overcoming any initial skepticism;
• They make clear proposals;
• They confidently deal with any objections;
• They either conclude the sale or arrange a second telephone call.

After the first telephone call, the potential costumer is sent printed material about the proposal discussed on the phone (brochure, leaflet, guide price list), in order to access useful information necessary for him/her to make a decision and to guarantee transparency.

Thanks to a very well structured procedure, that meets the target and the offer proposed by the selling company, and thanks to the flexibility of the telesellers, ready to manage any kind of potential customers, the interlocutor feels safe and privileged. Furthermore, our operators are discrete and give information in the best and most detailed way, which highly bolsters the sales.

The telephone calls are always targeted, the potential customers selected depending on the commercial offers, and the proposals tailored for each segment of the market, thus ensuring privacy, obtaining a high level of results and increasing the sales of the call center. Tele-selling includes cross-selling activities (proposal of a new product to old customers) and up-selling (proposal of a more expensive product or service than the one the customer usually chooses). They are carried out in the same way as the first sale is carried out. The main drive behind this procedure is that of matching the proposal with the customer profile, enhancing the selling company’s image and in accordance with our pledge of transparency.